Question 1

How do I return a product after purchased ?

Accepted Answer

To return a product after you purchased it. You have to follow our Shipping & Returns policy link below in order to do so.

Question 2

What Happened If my product is damage or doesn't match the description, What can I do next ?

Accepted Answer

if you received your product and it's damage, or doesn't match your description. Your next step is to contact our customer service by clicking on CHAT or you can call directly to our telephone line.

Question 3

how long will I received my refund after sending the product back ?

Accepted Answer

Your refund should be arrive 7 to 10 days after we have received the return product from your carrier depend on your financial institution.

Question 4

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 5

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 6

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

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